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Terms & Conditions

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Terms & Conditions


These terms and conditions apply to all orders placed on our online store or from any associated brochure. By visiting the Ginger Ray website you accept and agree to the below terms and conditions. We reserve the right to amend our terms and conditions at any time and it is your responsibility to regularly read through them prior to purchase.


Supply

We reserve the right to refuse to supply any individual or company. The supplier of the goods featured is Ginger Ray (Pty) Ltd, 702 Mouille Sands, 40 Bay Rd, Mouille Point, Cape Town. VAT Registration Number (TBA) Company Registration Number: 2012/030032/07.

For trade clients we reserve the right to withdraw trade login at any point, even if previously accepted, without explanation.

Ginger Ray (Pty) Ltd only supplies goods to adults. Under 18’s may not order online without the permission and supervision of an adult.

Prices

All prices on the Ginger Ray website are quoted in South African Rand (ZAR). All retail prices include 14% VAT whilst our trade prices exclude VAT. VAT, in both cases, is clearly recorded in the final invoice. Ginger Ray (Pty) Ltd reserves the right to amend or increase any of is prices at its own discretion without notice. A delivery fee will be added to all orders prior to payment (see Shipping for details). Ginger Ray (Pty) Ltd endeavours to have accurate pricing and descriptions for all products and services it provides.

Payments

Ginger Ray (Pty) Ltd requires payment in full prior to dispatch. We currently accept all Visa and Master Cards, debit cards and instant Electronic Funds Transfer (EFT’s) hough our secure payment gateway. You will be give these options on check out. To make payment by instant EFT please select SID from the drop down menu on the payment screen.

All your details are protected and we take every measure possible to ensure a secure transaction. See our Privacy Policies for further details.

Ginger Ray (Pty) Ltd,
Nedbank Current Account,
Branch: Sea Point,
Branch Code: 19580517
Account Number: 1027966861

Shipping

We aim to dispatch all orders within 2-3 working days from receipt of payment subject to stock availability.

For general public customers, we will nominate the most suitable delivery option and where possible alway opt to use a courier. For some regional address, it may be more efficient to send your order via the South African Post Office. We will always inform you if this is the case. Delivery will take 2-3 days from dispatch to all main centers and 3-5 days for regional centers.

For our trade clients within South Africa, we endeavour to deliver via a door to door courier service within 2-3 days from dispatch. Delivery to regional centers may increase delivery times by a day or two.

Your goods will be delivered during the working week, Monday to Friday.

In the event of items being out of stock or unavailable, we reserve the right to dispatch part orders. Back orders will be dispatched when the goods become available again. You will be advised of this when you place your order or by email.

Delivery Charges

Our standard delivery charge for public customers is R85.00 and orders over R1000.00 are delivered free of charge within South Africa.
The delivery charge for all trade orders is R170.00. Large orders may be subject to additional delivery fees.

International Customers

If you are an international customer we ask that you send your orders via email to info@gingerray.co.za . We will process your order and advise you of shipping options and charges. All international payment must be made by EFT. Foreign credit cards will not be accepted. Once payment is received we will dispatch your order in the best possible time.

Change or Cancel an Order

We aim to process orders in the best possible time and pride ourselves in being able to offer a quick turnaround service. For this reason we have strict limitation on changes or cancellations once your order has been places.

If your order has not yet been processed by our warehouse you may change your order or add to it will no penalties. You may also cancel your order at this stage and receive a full refund. However, if your order has already been processed and passed to our warehouse, you will have to place a new order for any additions you may need and we will not be able to send your both your orders out together. Cancelations at this stage, maybe subject to administration fees and refunds may not be made in full.

Should you wish to cancel your order after it has been dispatched, you will need to follow our returns procedure. You will also be liable for all return delivery costs, administration fees and your delivery fees will not be refunded.

Missing, incomplete or damaged orders

If your does not arrive in the specified time or arrives incomplete and our confirmation email or the paperwork included with the package does not give a satisfactory explanation, please inform us within 3 working days and we will endeavour to rectify the situation immediately. You can email us at accounts@gingerray.co.za or contact us on 086 133 3624.

If any goods arrive damaged, please review our Replacements or Returns section below or email us on accounts@gingerray.co.za or contact us on 086 133 3624. Please note that if you accept a damaged parcel knowingly, the damage must be specified on the courier driver's signature terminal for our records.

Replacements and Returns

We hope that you will be delighted with all the goods you receive, but if for any reason you are dissatisfied, simply contact us to arrange returning the items within 7 working days after receipt. You can contact us via email at accounts@gingerray.co.za or call us on 086 133 3624.

All items must be returned in an unused and resalable condition, exactly how you received them. Refunds or replacements will only be processed once we have received the returned items. Return postage will only be refunded in the case of a replacement due to damage or fault. Please include the receipt for the return delivery charge within the package or scan and email us a copy to accounts@gingerray.co.za.

Copyrights

The content on this website including but not limited to the text, photos, graphics, names, titles and designs are copyright and are strictly only for individual and non commercial use. You are not permitted to copy any information, photos or graphic without written consent from Ginger Ray (Pty) Ltd.